Bilingual Member Service Representative

Careington is the leader in discount health care services and administration in the US and UK. We are seeking energetic, service, and career-oriented people to join our fast growing company. The right candidates for this position will be responsible for providing high quality customer service to our customers primarily through inbound phone calls. This is a great opportunity to join Careington, and see all it has to offer those that want to grow with our dynamic company.

Bilingual (Spanish/English) representatives are needed and highly encouraged to apply. 

General Duties and Responsibilities

• Answer incoming customer service telephone calls in a friendly, professional manner, provide accurate and prompt responses to customer inquiries
• Identify opportunities to sell, up-sell and cross-sell Careington's products
• Provide problem identification and resolution, with proper escalation of calls as needed
• Perform other related duties as required and assigned
   

Knowledge, Skills and Abilities

• Must be able to manage 85+ inbound sales and service calls per day
• A professional and helpful phone manner and the ability to build strong customer relationships is vital for success
• Must possess a positive attitude and be a team player
• Desire to learn and for career advancement, a plus
• A good understanding of quality customer service principles is necessary for this position
   

Education, Experience and Software

• High school diploma or equivalent; college degree preferred but not required
• Must have the desire to help others and problem solve in a fast paced environment
• Interest or experience in inbound sales desirable
• Good computer skills and experience with MS applications - Excel, Word, Outlook, etc.